Privacy Policy

How we collect, use, and protect your information

Effective Date: December 2025

EatGo (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use EatGo via WhatsApp or any related services.

1. Information We Collect

We may collect the following information:

  • Name or WhatsApp display name
  • Phone number
  • Delivery address or location details
  • Order details (food items, preferences, instructions)
  • Communication records related to orders
  • Payment confirmation details (where applicable)

Note: EatGo does not store card details or sensitive banking information.

2. How We Use Your Information

We use your information to:

  • Process and fulfill food orders
  • Communicate with you about your order
  • Coordinate with restaurants and delivery partners
  • Improve our service and response times
  • Prevent fraud or misuse of the platform

AI tools may be used to assist with order handling, message routing, and service improvement.

3. Information Sharing

We may share limited information with:

  • Restaurants: Order and delivery details only.
  • Delivery Partners: Delivery-related details only.

We do not sell user data to third parties.

4. Data Storage and Security

We take reasonable measures to protect your data. However, no system is 100% secure, and by using EatGo, you acknowledge this risk.

5. Your Rights

You may request:

  • Access to your data
  • Correction of inaccurate data
  • Deletion of your data (subject to legal or operational requirements)

6. Changes to This Policy

We may update this policy occasionally. Continued use of EatGo means you accept the updated policy.